Delivery Policy
1. Delivery Hours
Orders placed at Oficina das Motas are shipped via DPD. Deliveries occur on weekdays, Monday to Friday, during business hours, excluding national holidays. For mainland Portugal, the maximum delivery time is up to 3 (three) business days, starting from the date the order is shipped. In the event of non-delivery due to the recipient's absence or another reason attributable to the customer, the order will be redirected to the nearest Pickup point, where it will be available for collection. In the Autonomous Regions (Portuguese Islands), deliveries are made until 6 PM, whether to residential addresses or Pickup points. Whenever a new delivery attempt is necessary due to customer responsibility, an additional fee of R$ 2.99 will be charged, regardless of the order value or type.
Note: In case of incorrect address and the correction requires a change in destination, the customer will be responsible for the administrative cost of 6.30 euros.
2. Delivery Time
Delivery times vary depending on the type of service and location. In mainland Portugal, orders are delivered the next business day after collection. In the Portuguese Islands, delivery times depend on the destination and shipping type, usually ranging from 1 to 7 business days.
3. Tracking Orders
After the shipment is confirmed, you will receive the tracking code for your order via email. With it, you can track the status of the delivery through our website or through the DPD website. The recipient will be notified in advance about the delivery and can receive the order at home.
4. Receiving the Order
At the time of delivery, check if the package is intact and if all items from the order are present. If there is any discrepancy, refuse the receipt and contact our customer service.